Question 1

What age range do you cater for?

Accepted Answer

We have toys in our collection to suit from newborns to all the way up to children aged around 5 years old.

Question 2

Are your toys clean and safe?

Accepted Answer

We prioritize the health and safety of your child, which is why keeping our play kits clean and sanitized is paramount.

Here's a breakdown of our cleaning process:
 • After each rental: All returned play kits undergo a thorough cleaning and disinfection process.
 • Cleaning Solutions: We use a safe and gentle solution of warm water and distilled white vinegar to clean all wooden surfaces of the toys. This natural cleaning method is effective in removing dirt, grime, and germs without harsh chemicals.
 • Disinfection:  We then disinfect all wipeable surfaces with a child-safe disinfectant. This ensures an extra layer of protection against bacteria and viruses.
 • Special Care:  For plush toys and other non-washable items, we use a safe and effective steam cleaning method to remove dust mites and allergens.
 • Visual Inspection:  Finally, each toy undergoes a meticulous visual inspection to ensure it's in perfect condition and free of any damage before being placed back in the rental pool.

We are committed to providing a safe and healthy play experience for your child.  If you have any further questions about our cleaning process or the specific products we use, please don't hesitate to contact us!

Question 3

What if I damage, break or lose part of a toy?

Accepted Answer

We understand that accidents happen!  While we take pride in the durability of our toys, normal wear and tear is to be expected. Here's what to do if you encounter a damaged, broken, or lost toy part during your rental period:
 • Minor Damage:  If a toy sustains minor damage (e.g., scuffs, scratches, loose battery compartment) during playtime, no worries!  There's no need to report this to us.  Just let us know when returning the kit, and we'll handle any necessary repairs internally.
 • Broken or Lost Parts:  If a toy breaks or a crucial part goes missing during the rental period, please contact us immediately and send us a direct message on Instagram.  Let us know the name of the play kit, the specific toy or part that's broken/missing, and a brief description of the situation.

Our Approach:
 • We'll assess the situation and determine the best course of action.
 • In most cases of minor broken parts, we may request you to return the broken piece(s) with the kit upon pickup.
 • For lost parts or more serious damage, a replacement fee may apply, depending on the severity.  We'll always be transparent about any potential charges before proceeding.

Our goal is to find a fair and reasonable solution for both parties.  We appreciate your honesty and cooperation in keeping our play kits in good condition for future little explorers!

Question 4

Can I purchase the rental kit / toy I'm currently using

Accepted Answer

While we primarily offer rental services, we understand that sometimes customers may want to purchase a kit they've grown to love. If you're interested in purchasing your current rental kit, please contact us directly to discuss options and availability. We'll do our best to accommodate your request.

Please note: Purchase options may vary based on the kit's condition and availability. We'll provide you with specific details and pricing information upon your inquiry.

Question 5

What payment methods do you accept?

Accepted Answer

We accept bank transfers and Gcash payment. Payment details will be provided at checkout.

Question 6

How long is the minimum rental period

Accepted Answer

Yes, our minimum rental period for toys is 1 month. For baby gears, we offer 1 week rental.

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